Refund policy

RETURN & REFUND POLICY

Effective Date: [01-05-2026]

This Return & Refund Policy ("Policy") governs all purchases made through https://www.clothifye.com/ ("Website") and is operated by Clothifye ("we", "our", "us").

By placing an order on our Website, you agree to the terms outlined below.

1. ELIGIBILITY FOR RETURNS

We accept returns subject to the following conditions:

  • Return request must be raised within 7 days of delivery

  • Product must be:

    • Unused and unwashed

    • In original condition

    • With all tags intact

    • In original packaging

We reserve the right to reject returns that do not meet the above criteria.

2. NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Products purchased during sale or clearance

  • Gift cards or promotional items (if applicable)

  • Items damaged due to customer misuse

  • Innerwear or hygiene-sensitive products (if applicable)

3. RETURN PROCESS

To initiate a return:

  1. Email us at support@clothifye.com

  2. Provide:

    • Order ID

    • Reason for return

    • Supporting images (if damaged/defective)

Once your request is approved:

  • We will arrange a pickup OR provide return instructions

  • Product must be securely packed by the customer

4. REFUND POLICY

  • Refunds are processed only after the returned product is received and inspected

  • Once approved, refunds will be processed within 7–10 business days

Refund Method:

  • Prepaid orders → refunded to original payment method

  • In certain cases → bank transfer may be used

5. EXCHANGE POLICY

  • Exchanges are subject to product availability

  • If the requested size/product is unavailable:

    • A refund will be issued instead

6. CANCELLATION POLICY

  • Orders can be cancelled within 24 hours of placing the order

  • Orders already shipped cannot be cancelled

7. DAMAGED, DEFECTIVE OR WRONG PRODUCTS

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery

  • Provide clear images/videos as proof

We will:

  • Offer a replacement OR

  • Issue a full refund

8. SHIPPING CHARGES

  • Original shipping charges are non-refundable

  • Return shipping:

    • Free (if product is defective/wrong)

    • Charged (if return is customer-initiated)

9. RETURN TO ORIGIN (RTO)

If an order is returned due to:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept delivery

Then:

  • Re-shipping charges must be paid again

  • Refunds (if applicable) may be processed after deducting shipping costs

10. REFUND DELAYS

If you have not received your refund:

  • Check your bank account

  • Contact your payment provider

If the issue persists, contact us at support@clothifye.com

11. CONTACT INFORMATION

Email: support@clothifye.com

Registered Address:
Opposite Ideal Nursing Home
Baiganwadi, Govandi East
Mumbai, Maharashtra – 400043
India

By placing an order on our Website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.